Field Technician

Experience with multi-platform Windows OS required Strong analytical and troubleshooting skills across hardware, software, and networking Experience troubleshooting network communication and connections Strong time-management and communication skills Experience with ITSM ticketing tools (e.g., ServiceNow or similar) Ability to work on ladders for wiring/cabling during installs and repairs Ability to routinely lift up to 70 lbs of equipment Ability to travel up to 80–85% Experience with phone recording software/hardware preferred Active Directory and Exchange experience preferred Relevant certifications highly desired: NICE or other telephony systems, CompTIA A+, Network+, Server+, Security+, Microsoft Certified IT Professional (MCITP), CCNA Bachelor’s degree in Computer Science, Engineering, Mathematics, Business, or related field preferred

Perform onsite and remote installations of WSI solutions Configure Microsoft desktop/server OS, virtualization platforms, and network-connected equipment Execute data center tasks (server racking, cabling, wiring, hardware testing) Provide timely technical support in line with customer SLAs Diagnose and resolve issues across hardware, software, networking, and the WSI product ecosystem Document all actions, findings, and resolutions Communicate professionally via phone, email, messaging platforms, and onsite interactions Coordinate installation schedules and provide progress updates Expand knowledge of WSI products, Windows infrastructure, networking, and call-recording systems Provide feedback to improve documentation, installation processes, and product reliability