Remote Helpdesk Technician - Weekend Coverage

Minimum of five years of professional IT support experience. Proficiency with Windows 10, Windows 11, and macOS. Strong working knowledge of the Microsoft 365 Office Suite. Experience with ticketing systems (familiarity with Autotask is a significant advantage). Excellent verbal and written communication skills. Strong time-management and organizational abilities. Knowledge of Office 365 cloud services (preferred). Experience with Azure and/or AWS (preferred). A+ and/or Network+ certifications (preferred).

Provide remote desktop and laptop support, addressing break/fix issues. Handle application installations and configuration of user settings. Investigate and remediate malware alerts. Assist users with MFA enrollment. Document, track, and escalate tickets through the ticketing system. Keep the documentation platform current. Collaborate with the team to deliver exceptional client service.