Apply📍 United States
🧭 Full-Time
💸 $95,000 - $115,000 per year
🔍 Managed Service Provider
- Previous experience leading a technical team
- Knowledge of Office 365 / Azure cloud services
- Knowledge of Active Directory
- Knowledge of complex networking troubleshooting (VLANs/routing/subnetting/packet captures)
- Broad understanding of how operating systems work
- Knowledge of advanced OS troubleshooting (boot issues/corruption of profiles/OS files)
- Comfortable working in different OSs, both in CLI and GUI
- SQL DB knowledge is a plus
- Knowledge of advanced firewall configuration skills (creating and troubleshooting complex firewall policies/routes)
- Experience troubleshooting ingress/egress issues
- Comfortable working in diverse firewall UIs (SonicWall, Meraki, FortiGate, Cisco, WatchGuard, etc.)
- Strong comprehension of system architecture (i.e. - how servers function, what their roles are, etc.)
- Understanding of the elements of network and system performance
- Time management skills are crucial to your success in this role
- Superb verbal and written communications skills are a must
- Demonstrated skillset through industry certifications or an agreed upon plan to obtain them
- Previous recovery / remediation experience a plus
- Experience working in a ticketing system is preferred, with Autotask experience a plus
- You’ll primarily be focused on technical management of incident response recovery efforts from start to finish.
- This can include initial project mobilization, assignment and management of technical workstreams, and frequent client and vendor communication.
- There are daily (sometimes more frequent) update calls and associated reporting.
- Incident response projects can often begin over a weekend or outside of traditional business hours.
- You’ll work through our ticketing system to document, track, and escalate project tasks and tickets.
- You’ll serve as escalation point on technical questions from other engineers and the client.
- You’ll be working with a team of intelligent people to deliver world-class service to our clients, both remotely and onsite.
CiscoAzureCommunication Skills
Posted 3 months ago
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