Apply

Technical Recovery Lead - Fully Remote - 4x10 Schedule Fri - Mon

Posted 3 months agoViewed

View full description

📍 Location: United States, ET, NOT STATED

💸 Salary: $95,000 - $115,000 per year

🔍 Industry: Managed Service Provider

🏢 Company: FusionTek👥 11-50IT ManagementCloud ComputingUnified Communications

🗣️ Languages: English

🪄 Skills: CiscoAzureCommunication Skills

Requirements:
  • Previous experience leading a technical team
  • Knowledge of Office 365 / Azure cloud services
  • Knowledge of Active Directory
  • Knowledge of complex networking troubleshooting (VLANs/routing/subnetting/packet captures)
  • Broad understanding of how operating systems work
  • Knowledge of advanced OS troubleshooting (boot issues/corruption of profiles/OS files)
  • Comfortable working in different OSs, both in CLI and GUI
  • SQL DB knowledge is a plus
  • Knowledge of advanced firewall configuration skills (creating and troubleshooting complex firewall policies/routes)
  • Experience troubleshooting ingress/egress issues
  • Comfortable working in diverse firewall UIs (SonicWall, Meraki, FortiGate, Cisco, WatchGuard, etc.)
  • Strong comprehension of system architecture (i.e. - how servers function, what their roles are, etc.)
  • Understanding of the elements of network and system performance
  • Time management skills are crucial to your success in this role
  • Superb verbal and written communications skills are a must
  • Demonstrated skillset through industry certifications or an agreed upon plan to obtain them
  • Previous recovery / remediation experience a plus
  • Experience working in a ticketing system is preferred, with Autotask experience a plus
Responsibilities:
  • You’ll primarily be focused on technical management of incident response recovery efforts from start to finish.
  • This can include initial project mobilization, assignment and management of technical workstreams, and frequent client and vendor communication.
  • There are daily (sometimes more frequent) update calls and associated reporting.
  • Incident response projects can often begin over a weekend or outside of traditional business hours.
  • You’ll work through our ticketing system to document, track, and escalate project tasks and tickets.
  • You’ll serve as escalation point on technical questions from other engineers and the client.
  • You’ll be working with a team of intelligent people to deliver world-class service to our clients, both remotely and onsite.
Apply