Remote Incident Response Manager

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Requirements:

• Previous experience leading a technical team.
• Knowledge of Office 365 and Azure cloud services.
• In-depth understanding of Active Directory.
• Complex networking troubleshooting skills, including VLANs, routing, subnetting, and packet captures.
• Broad understanding of operating systems and advanced OS troubleshooting.
• Familiarity with varied operating systems in both CLI and GUI environments.
• SQL database knowledge and advanced firewall configuration skills are a plus.
• Experience troubleshooting ingress/egress issues and familiarity with various firewall UIs.

Responsibilities:

• Primarily focus on technical management of incident response recovery efforts from start to finish.
• Conduct initial project mobilization and manage technical workstreams.
• Provide frequent updates to clients and vendors through calls and reporting.
• Document, track, and escalate project tasks and tickets using a ticketing system.
• Serve as an escalation point for technical questions from other engineers and clients.