Trust & Safety Analyst: M - F, Full-time

3+ years of experience in Trust & Safety, Fraud Prevention, Risk Operations, Payments Operations, or a related field, or equivalent experience in Customer Support involving complex escalations, investigations, or risk assessment. Strong analytical and investigative skills. Excellent written communication skills. High attention to detail and strong organizational skills. Empathy and emotional intelligence. Ability to apply Trust & Safety policies consistently while exercising judgment in nuanced scenarios. Interest in online safety, financial integrity, and protecting communities on digital platforms. Must be a citizen of the Philippines. Excellent written and verbal communication skills in English. Agents must provide their own computer and stable internet connection.

Investigate fundraising campaigns, accounts, and transactions for policy violations, prohibited content, fraud, or abuse. Review account activity and fund flows to identify and mitigate fraud, misuse, or financial crime risks. Respond to and resolve Trust & Safety escalations from customers, donors, and the Customer Support team. Apply Givebutter’s Trust & Safety policies consistently while exercising sound judgment in edge cases. Document investigations, decisions, and enforcement actions clearly. Communicate directly with users and suspected bad actors. Support nonprofit verification, account recovery, and identity verification efforts. Monitor for recurring abuse patterns or emerging fraud vectors. Stay current on evolving fraud tactics, platform abuse trends, and relevant payments or compliance considerations.