- Manage and progress loan applications from initial data entry through submission, approval, and settlement.
- Proactively review and manage the existing loan book by executing repricing strategies.
- Act as a primary point of contact for clients via phone and email to provide updates and answer enquiries.
- Maintain rigorous focus on compliance and regulatory standards for all file submissions.
- Utilize AI tools and workflows to improve processing efficiency and eliminate operational bottlenecks.
- Organize documentation across cloud platforms and CRM databases.