D2B

D2B is a digital marketing company with expertise in data strategy, audience building and personalization, media strategy, and innovation.

11-50 employees

Founded 2019

Information and Communications Technology (ICT)

Private Company

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Information and Communications Technology (ICT)Digital Marketing Data Integration Personalization

Fully Remote

This company is fully distributed with team members working remotely.

Open Positions299

Workable workplace: remote; Workable locations: Philippines; Location: PhilippinesContractE-commerce retailPosted

Customer Service Admin

Answer incoming customer calls during peak times when the Australian team is busy.
Respond to customer emails and support tickets in the help desk.
Provide order updates, tracking numbers, and delivery timeframes.
Address customer complaints professionally and escalate them as appropriate.
Manage out-of-stock orders by contacting customers, sending standard email notifications, and completing follow-ups within required timeframes.
Log and resolve call-back requests and help desk cases.
Look up and update customer order details, maintaining precise notes and ticket tags.
Hand over refunds, returns, warranty claims, and complex inquiries to the Senior Lead with clear, comprehensive notes.

ShopifyMicrosoft ExcelCustomer service

Showing 1 of 299 positions

About D2B

D2B is a digital marketing company that transforms businesses through data strategy. We build tailored audiences and personalize experiences for maximum impact. Our expertise drives innovation in media strategy, helping clients achieve growth. We serve businesses looking for strategic, data-driven marketing and sales solutions.

How We Work

You will join a fully remote team, working across various time zones. We prioritize clear communication and proactive problem-solving. This environment supports long-term engagement and professional growth. You will collaborate directly with supportive Australian or New Zealand teams, cutting out unnecessary intermediaries.

Our Technology and Approach

We craft modern data platforms and build robust data pipelines. Our tech stack includes tools like Snowflake, Microsoft Fabric, Fivetran, Coalesce, and dbt. We also leverage AI tools to accelerate development and solve complex client challenges. You will contribute to projects from architecture through client handover, shaping our technical standards.

Why Join Us

Work 100% remotely with flexible hours aligned to client time zones.
Gain exposure to diverse Australian and New Zealand legal and financial practices.
Contribute meaningfully to client success in a direct, impactful way.
Access continuous learning and professional development opportunities.
Be part of a stable business offering long-term career engagement.

Benefits & Perks

Competitive salary based on your experience and skill set.
100% remote role, allowing you to work from home.
Paid local holidays aligned with the Australian or New Zealand business calendar.
Opportunities for training and professional growth.
Direct engagement with a supportive Australian or New Zealand team.

Tech Stack

mobilewidgetsframework

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D2B