- Liaise internally with the Director and team, and externally with IT providers and vendors.
- Manage Microsoft 365 user accounts, SharePoint sites, and Microsoft Forms.
- Write, update, and maintain SOPs, process guides, and operational documentation.
- Coordinate new staff onboarding, including equipment setup and system access.
- Build, test, and maintain Microsoft Power Automate workflows to streamline business processes.
- Coordinate operational projects, tracking actions and deliverables.
- Maintain compliance registers, business records, and audit documentation.