Customer Service Representative

High school diploma or equivalent. 1+ year of customer service experience in a fast-paced environment. Strong communication and interpersonal skills. Empathetic attitude with a positive and professional demeanor. Ability to handle challenging customer interactions calmly and effectively. Detail-oriented with strong organizational skills. Tech-savvy and comfortable using CRM and online support tools. Self-motivated and quick to adapt to new information and procedures. Ability to thrive in a fast-paced, dynamic environment with frequent changes. Willing and able to sit for an 8-hour shift. Willing and able to type continuously using a keyboard for a full 8-hour shift. Able to manage multiple chat conversations simultaneously. Mental resilience to handle difficult or upset customers without experiencing anxiety. Ability to thrive in a high-volume, fast-paced call center environment.

Serve as the first point of contact for patients/healthcare providers via phone and chat. Assist with prescription drug inquiries and troubleshoot mail-order issues. Guide patients/healthcare providers through basic resolution steps. Become an expert on GLP-1 products and functionalities. Deliver outstanding customer support through clear and effective communication. Handle challenging customer interactions calmly and effectively. Provide first-level assistance via phone and chat channels. Guide patients/healthcare providers through basic issue resolution procedures. Collaborate with colleagues and management to share insights and improve support processes. Track patient/healthcare provider interactions for first-call resolution and escalate unresolved issues. Communicate technical information clearly and professionally to non-technical users. Perform other related duties as assigned.