Salesforce Business Systems Analyst

4+ years of experience in a Salesforce-focused technical role Salesforce Administrator certification (required) Salesforce Advanced Administrator certification (required) Strong hands-on Salesforce administration experience (Sales Cloud) Experience working in Scrum / Agile environments (required) Ability to partner effectively with developers and technical teams Comfort working with Salesforce data models, automation, and reporting Experience supporting Sales and Marketing users in a fast-paced environment Strong troubleshooting, analytical, and communication skills Agentforce Certified (Strongly Preferred) Familiarity with SOQL and Salesforce metadata (Strongly Preferred) Experience supporting B2B SaaS go-to-market teams (Strongly Preferred) Experience with tools such as HubSpot, Marketo, NetSuite, or similar (Nice to Have) Exposure to CI/CD or Salesforce release automation (Nice to Have)

Partner with Salesforce Developers, RevOps, Analytics, Marketing Ops, Sales, Marketing, and IT to implement Salesforce solutions Translate business requirements into user stories and functional designs Contribute to technical solution discussions and design reviews Implement configurations aligned to established architecture and best practices Support testing, validation, and post-release activities Perform day-to-day Salesforce administration and configuration Build and maintain Flows, validation rules, custom objects, fields, record types, and automation Manage users, roles, profiles, permission sets, and access controls Create and maintain reports and dashboards for Sales and Marketing teams Support data hygiene, imports/exports, and governance standards Work in sandboxes and support deployments and releases Serve as a first-line and technical escalation point for Sales and Marketing users Troubleshoot Salesforce issues impacting active deals, pipeline reporting, and GTM workflows Provide timely support and guidance to unblock users Participate in office hours and user enablement sessions Capture recurring issues and escalate or translate them into system improvements Support existing integrations with marketing, analytics, and billing systems Assist in diagnosing integration and data synchronization issues Partner with developers during integration testing and issue resolution