Senior Business Systems Analyst

10+ years of experience supporting or leading QTC and GTM systems, ideally in a SaaS or high-growth enterprise environment. Deep hands-on expertise with Salesforce Sales Cloud, CPQ processes, and the broader commercial lifecycle. Experience with NetSuite ERP and NetSuite ARM (or equivalent revenue recognition systems). Familiarity with Service Cloud and customer support workflows is a plus. Demonstrated success in designing complex cross-system architectures, integrating CRM ↔ CPQ ↔ ERP ↔ RevRec platforms. Strong understanding of ASC 606 concepts. Proven ability to lead full lifecycle initiatives: vendor evaluation, requirements, architecture, UAT, and change management. Excellent analytical, communication, and cross-functional leadership skills. Comfort operating in a fast-paced, ambiguous environment with shifting priorities. Ability to manage multiple concurrent initiatives while maintaining a high standard of quality. Experience with SQL, data analysis, and business intelligence tools is a plus.

Partner with GTM Operations, Revenue Operations, Finance, Product, and Business Systems to translate business objectives into scalable system designs. Develop a long-term roadmap for the Quote-to-Cash ecosystem. Serve as a subject-matter expert on end-to-end commercial workflows. Lead requirements discovery, process mapping, and solution design for CPQ, CRM, and revenue systems. Drive improvements across Salesforce Sales Cloud and CPQ. Influence and guide integrations with NetSuite ERP and revenue recognition systems. Optimize system usability and user experience across the QTC landscape. Own the lifecycle of enhancements: discovery, documentation, prioritization, UAT, deployment, and post-launch iteration. Evaluate new tools, vendors, and architectures. Partner with Finance and RevOps to ensure solutions align with policy, controls, and ASC 606 guidance. Deliver training, documentation, and enablement. Champion architectural consistency and process integrity across GTM systems. Influence without authority, collaborating with technical teams, business owners, and executives. Act as a mentor and thought leader within Business Systems.