Senior Director of Field Services

Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related field. 5+ years of experience in power generation, electrical systems, or related technical fields. 3+ years of leadership experience, preferably in building or managing a service team. Proven track record of developing service programs for technical products. Strong technical knowledge of power generation and control systems. Exceptional leadership and team-building skills. Excellent problem-solving and decision-making abilities. Strong communication and interpersonal skills. Proficiency in project management tools and service management software. Willingness to travel as needed.

Recruit, hire, and train a skilled service team. Foster a collaborative, safety-focused, and customer-centric team culture. Design and implement service protocols, including installation, maintenance, and troubleshooting. Develop training materials for team members. Establish KPIs to measure service quality. Oversee scheduling and execution of services. Ensure timely resolution of customer issues. Serve as the primary technical expert for the power generation product. Collaborate with the product development team for feedback. Act as the primary point of contact for escalated customer inquiries. Build strong relationships with clients. Ensure all service activities comply with regulations and safety standards.