Director of Delivery - Client Services
Company:Servos
Location:United States
Languages:English
Seniority level:Director, 5+ years
Experience:5+ years
Skills:
LeadershipProject ManagementPeople ManagementCross-functional Team LeadershipResource PlanningCollaborationProblem SolvingMentoringTeam managementCoachingAccount ManagementClient relationship managementRisk ManagementStrategic thinkingProcess improvement
Requirements:
5+ years of personnel management experience. Experience in hiring, coaching, and performance oversight. Experience managing performance, giving feedback, and implementing improvement plans. Strong communication skills for motivating others and building trusted relationships. Experience in project management for client-facing engagements. Adept at overseeing workload allocations, utilization, and resource planning. Proactive problem solver who anticipates risks and drives process improvements. Strategic thinker driving account growth and continuous improvement. Collaborative leader who motivates teams and builds trust with clients.
Responsibilities:
Lead and mentor engagement managers, client service leads, and delivery leads. Direct team performance and growth, driving accountability. Act as an escalation point for project and client issues. Oversee resourcing, approve hiring and allocations, monitor time entries, and ensure quality delivery. Manage projects from planning through execution. Partner with Sales, Architects, and Delivery Leads for resourcing, scope, and planning. Drive strategic planning and account reviews. Guide continuous improvement processes and methodologies. Contribute to recruiting, interviewing, and pre-sales efforts. Participate in client delivery roles.
