Sr. Director, Client Services

12–15+ years in client services, loyalty marketing, CRM, or enterprise program management, with significant experience in the retail sector. Proven track record leading large, complex accounts and cultivating senior executive relationships. Deep understanding of loyalty program strategy, customer engagement, CRM platforms, and data-driven insight application. Strong technical fluency with SaaS platforms, integrations, data ecosystem concepts, and digital customer experience. Demonstrated ability to anticipate risk, identify growth opportunities, and influence strategic direction. Exceptional communication, strategic thinking, analytical problem-solving, and executive presence. Experience managing budgets, P&L, and multi-year commercial strategies that drive portfolio growth. Ability to lead and inspire cross-functional teams in a dynamic, fast-paced environment. Bachelor’s degree required; advanced degree or relevant certifications preferred. Ability to travel up to 20% with peak periods up to 35%.

Serve as the executive-level strategic partner to key retail clients. Lead the long-term evolution of loyalty programs. Continuously scan for risks and identify opportunities within client environments. Identify and drive opportunities for organic growth across services, technology, and analytics. Lead cross-functional collaboration with Technology, Product, Decision Science, Strategy, and Delivery teams. Oversee program enhancements, operational execution, and technical implementations. Own financial performance across assigned accounts. Serve as a trusted advisor to clients. Lead, mentor, and elevate a high-performing Client Services team.