- Drive program engagement by clearly communicating the value of Maven’s care coaching model, optimizing opt-in rates, and supporting long-term behavior change
- Co-create SMART goals with members and own their progress by tracking adherence, adjusting care plans, and course-correcting within Maven’s clinical program design
- Manage a caseload of members and engage with them through ongoing messaging, video appointments, and outreach
- Adhere to clinical program guidelines and protocols while utilizing motivational interviewing skills and behavior modification techniques to remove barriers, influence sustained behavior change, and promote optimal health outcomes for members
- Collaborate with providers on members’ care teams to translate clinical recommendations into actionable next steps
- Lead with data by remotely monitoring member health data and platform activity to identify risks early and follow established protocols and procedures to take appropriate action
- Remove barriers to care by coordinating seamlessly across Maven’s digital network, in-person provider networks, and external partners as needed