- Drive program engagement by communicating the value of Maven’s care coaching model, supporting opt-in, and promoting long-term behavior change.
- Co-create SMART goals with members and track progress, adjust care plans, and course-correct within clinical program design.
- Manage a caseload through ongoing messaging, video appointments, and outreach.
- Follow clinical program guidelines and protocols while using motivational interviewing and behavior modification techniques.
- Assess member knowledge and barriers and provide personalized health education.
- Collaborate with providers on members’ care teams to translate clinical recommendations into actionable next steps.
- Monitor member health data and platform activity remotely to identify risks and take appropriate action under established protocols.
- Coordinate across Maven’s digital network, in-person provider networks, and external partners to remove barriers to care.
- Participate in and lead efforts to improve quality of care and clinical outcomes.