Director, Client Delivery

10+ years of experience in client delivery, operations, integrations, or program management. Significant leadership experience managing high-performing teams in complex, fast-paced environments. Deep understanding of the healthcare ecosystem, ideally including health plans, digital health platforms, and enterprise client operations. Proven track record of building and scaling client delivery functions. Exceptional communication, executive presence, and stakeholder management skills. Strong analytical and strategic thinking abilities. Bachelor’s degree required. Health plan experience preferred. Experience working in a high-growth or startup environment preferred.

Lead and develop a high-performing Client Delivery Manager team. Define and drive the client delivery strategy. Oversee execution of complex client integrations and delivery initiatives. Collaborate cross-functionally with Product, Engineering, and Operations leaders. Implement frameworks for identifying, mitigating, and reporting on client implementation risks. Identify and resolve systemic challenges. Represent Client Delivery leadership in executive and cross-functional forums. Lead requirements sessions to define data mapping, transformation rules, and client delivery expectations for file-based integrations.