Director of Professional Services

8+ years in Professional Services, Customer Success, or Delivery Management within enterprise SaaS. 3+ years in a leadership role. Proven track record overseeing complex, multi-stakeholder enterprise deployments. Deep experience in building scalable post-sales processes and managing delivery P&L. Exceptional ability to engage and influence executive stakeholders. Understanding of AI, automation, or enterprise software integration workflows. Strong people leader who inspires high performance and cross-team alignment. Entrepreneurial, adaptable mindset.

Build and scale Synthflow’s professional services function. Oversee onboarding, deployment, and enablement. Ensure successful client delivery, measurable ROI, and long-term adoption. Establish repeatable processes, methodologies, and tools for implementations. Recruit, mentor, and develop the professional services organization. Collaborate with Product, Engineering, and Sales. Manage project delivery metrics, utilization, and profitability. Contribute to account strategy and expansion opportunities.