Senior Director, Professional Services

8+ years leading professional services, consulting, or services operations within a technology or SaaS organization. 3+ years with direct ownership of professional services or services monetization programs. Proven success designing and scaling services as a profit center. Experience with revenue forecasting, pricing, and utilization modeling. Demonstrated ability to develop and standardize service methodologies and delivery practices. Experience working with or managing services partners, VARs, external vendors, or channel delivery ecosystems. Strong business and financial acumen, particularly in modeling labor economics, service cost structures, and margin optimization. Excellent communication, relationship-building, and executive presence. Able to operate with autonomy while collaborating across matrixed teams in a fast-paced environment.

Develop and operationalize a commercial services model. Create pricing models, financial projections, and revenue forecasts. Model and analyze TAM capacity, utilization, and service delivery economics. Define methodologies, service standards, and delivery frameworks. Implement time-tracking, billable-hour structures, and resource-allocation logic. Introduce scalable engagement models (partners, channel collaborators, external consultants). Drive maturity in operational planning, utilization management, and project governance. Partner closely with Finance, Product, Engineering, CX, Support, and Sales. Build executive and stakeholder reporting. Establish structured feedback channels with customers. Ensure service engagements deliver measurable value and improve customer outcomes.