- Respond to customer support issues and resolve them per SLAs.
- Communicate professionally with customers according to standards.
- Work cross-functionally to resolve issues promptly.
- Escalate issues when necessary.
- Manage inbound communication via telephone, email, support tickets, and customer portal.
- Utilize knowledge of Wayvia products to resolve issues independently.
- Guide customers on product benefits and enhancements.
- Assist with reports and metrics.
- Recommend best practices to customers.
- Identify and communicate root cause issues professionally.
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