- Manage full customer lifecycle including onboarding, adoption, expansion selling, and renewals.
- Meet customer satisfaction targets.
- Lead customer retention initiatives and strategies.
- Collaborate with new sales and internal teams to onboard and support customers.
- Develop expertise in e-commerce and product suite to provide data-driven insights.
- Create success plans and conduct executive-level quarterly business reviews.
- Build cross-functional relationships at user and executive levels.
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