Senior Customer Success Manager
New
W
WayviaE-commerce, SaaS
Remote, USAFull-TimeSenior
Salary$90,000-105,000 with commission
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisCustomer SuccessSaaSAccount ManagementReportingRelationship management
Requirements
- Bachelor’s degree or equivalent experience.
- 5+ years of experience in high-volume account management or customer success in digital media, e-commerce, technology platforms, or SaaS.
- Proven ability to manage and grow a large book of business and share best practices.
- Strong multi-tasking and priority-setting abilities.
- Previous experience with compensation based on sales/revenue and retention goals.
- Experience with major retailers (e.g., Amazon, Best Buy, Home Depot) is a plus.
Responsibilities
- Own a book of business and manage the full customer lifecycle, including onboarding, adoption, expansion, and renewals.
- Achieve retention, growth, and customer satisfaction goals.
- Manage customer retention and customer retention initiatives.
- Collaborate with the new sales team and other internal teams to deploy new customers and serve as trusted advisors.
- Become an expert in e-commerce and our product suite.
- Provide customers with valuable insights through data analysis and reporting.
- Develop success plans and conduct quarterly business reviews at the executive level.
- Build cross-functional relationships at user and executive levels across various teams and brands.
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