Senior Customer Success Manager

New

RemotePassHR-Tech Payroll

Canada. United States, US Eastern Time (EST)Full-TimeSenior

SalaryCompetitive, uncapped variable compensation tied directly to the accounts you grow.

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Job Details

5+ years of experience in a Customer Success, Account Management, or related role.
Ideally within EOR, HR-Tech, Payroll, or Global Employment platforms.
Proven experience owning the full client lifecycle (onboarding through renewal and expansion).
Exceptional interpersonal and communication skills.
Proven ability to build strong customer relationships and drive customer satisfaction.
Analytical mindset with the ability to gather insights from data to make informed decisions.
Ability to manage multiple accounts and priorities in a fast-paced environment.
Comfortable working US Eastern Time (EST) hours.
Experience in SaaS or HR/Payroll/Global Employment solutions is strongly preferred.

Guide new customers through the onboarding process, ensuring a smooth transition and quick adoption of RemotePass.
Build and nurture strong connections with key stakeholders, acting as a trusted partner to help them achieve their goals.
Serve as the primary contact for customers, addressing inquiries and ensuring swift resolution of issues.
Monitor account health and engage customers to identify and implement opportunities for enhancement and growth.
Collect and analyze customer feedback to provide actionable insights that shape product development.
Drive customer loyalty and uncover opportunities for upselling or cross-selling RemotePass services.
Collaborate with Sales, Operations, Product, and Engineering teams to deliver an exceptional customer experience while supporting growth and retention objectives.
Foster business growth and profitability by ensuring customers realize the full value of RemotePass's services.

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