Senior Customer Success Manager
New
C
CheckmateMartech, Ecommerce, SaaS
United StatesFull-TimeSenior
SalaryCompetitive base salary + bonus package
Apply NowOpens the employer's application page
Job Details
- Experience
- 4+ years
- Required Skills
- Data AnalysisShopifyCustomer SuccessSaaSAccount Management
Requirements
- 4+ years of experience in customer success, account management, or partnerships.
- Demonstrated background in martech, ecommerce, or SaaS industries.
- Proven track record of retaining and growing a book of business.
- High level of comfort with performance data and ability to convert metrics into clear narratives.
- Sharp communication skills for running business reviews and follow-ups.
- Ability to manage high-ownership accounts and work with speed.
- Ability to build trust quickly and act as the single point of accountability.
- Genuine curiosity about ecommerce and brand growth mechanics.
- Bonus: Knowledge of the DTC stack including Klaviyo, Attentive, and Shopify.
Responsibilities
- Lead onboarding for new brands, from kickoff through go-live.
- Configure brand offers, channels, and audiences based on specific goals.
- Set success metrics and a 30-day plan to ensure early revenue.
- Own a book of brands as their main point of contact for check-ins and performance reviews.
- Manage account health, renewal timelines, and retention strategy.
- Identify and execute on expansion opportunities using data-backed cases.
- Partner with Rev Ops, Product, and Sales to translate feedback into product improvements.
- Standardize onboarding playbooks and account templates to improve team scalability.
View Full Description & ApplyYou'll be redirected to the employer's site
