- Own a portfolio of AI Clients, providing ongoing support, strategic guidance, and consulting to ensure the clients’ success and satisfaction with the Litify platform.
- Drive AI Adoption & Value by participating in onboarding and leading continual enablement of LitifyAI customers, ensuring users understand how to incorporate AI into their everyday workflows.
- Identify opportunities to expand AI usage within accounts through new use cases, success stories, and data-driven recommendations.
- Develop and maintain playbooks, best practices, and success frameworks that accelerate adoption across firm types.
- Gather & surface feedback by conducting structured interviews and check-ins with firms to capture product feedback and emerging use cases.
- Partner with Product and Marketing to translate customer insights into roadmap inputs, enablement content, and customer stories.
- Track and communicate recurring themes from customer feedback to influence prioritization and strategy.
- Act as a Cross-Functional Stakeholder working closely with Product, Engineering, Sales, Marketing, and LSAP to ensure customers receive a consistent and high-impact AI experience.
- Represent the voice of the customer in AI-related discussions from feature prioritization to enablement strategy.
- Participate in customer-facing forums, advisory boards, and internal education initiatives to promote AI adoption.
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