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NewRocket

👥 501-1000InternetInformation TechnologySoftware💼 Private Company
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NewRocket is a technology-driven company specializing in innovative solutions and consulting services, focusing on enhancing business processes and financial planning. The company is currently hiring for various roles, including an FP&A Analyst and multiple positions related to ServiceNow.

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Jobs at this company:

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🔥 Manager, Demand Program Management (US or Canada)
Posted 11 days ago

📍 US, Canada

🔍 IT Consulting

  • 8+ years of progressive experience related to Platform Services and/or IT Consulting.
  • 3+ years of people management experience.
  • 3+ years of experience working with ServiceNow.
  • Strong coaching and mentoring skills with ability to motivate team members.
  • Ability to provide constructive and timely feedback and daily guidance to team.
  • Strong written and verbal communication skills.
  • Strong problem-solving and attention to detail.
  • Understanding of P&L best practices and project methodologies.
  • Broad understanding of the ServiceNow domain.

  • Manage a group of core team members within Managed Services Delivery.
  • Act as the first point of contact for customer escalations.
  • Oversee production capacity, resource forecasting, and reporting.
  • Ensure adherence to customer SLAs for incident/problem support.
  • Contribute to KPIs/KSMs/OKRs and ensure their achievement.
  • Participate in Leadership meetings and strategy sessions.
  • Drive continuous improvement in service delivery and workflows.
  • Coach, mentor, and support the growth of team members.
  • Responsible for performance management and enhancing customer satisfaction.

Project ManagementAgilePeople ManagementFinancial ManagementResource PlanningQuality AssuranceChange Management

Posted 11 days ago
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🔥 ServiceNow Senior Project Manager (US)
Posted 15 days ago

📍 US

🧭 Full-Time

🔍 Technology / Information Technology Services

  • 8-12 years of business-related experience.
  • Minimum of 5 years in technology Project/Program management, with experience in Agile Project Management principles.
  • Experience in strategic planning, resource allocation, monitoring project progress, and detailing schedule reports.
  • Highly proficient in project methodologies and management principles.
  • Demonstrated experience managing projects from initiation to execution ensuring adherence to standards of scope, budget, and timeline.
  • Broad understanding of the ServiceNow Domain areas.
  • Strong written and verbal communication skills.
  • Strong facilitation skills.
  • Strong attention to detail.
  • Ability to assess and mitigate risk.
  • Experience leading and motivating a team.
  • Comfortable working in a matrixed organization and with ambiguity and change.

  • Serve as liaison between business and technical aspects of projects.
  • Define project scope and objectives and communication plans.
  • Plan project stages and assess business implication for each stage.
  • Monitor progress to ensure deadlines, standards, and cost targets are met.
  • Assign resources, timelines and schedule for assigned projects.
  • Facilitate crew and customer meetings.
  • Manage project execution, budget, forecasts, schedule, and scope.
  • Mitigate risks and dependencies.
  • Manage solutions using Agile and iterative project methodologies and various project management tools.
  • Develop or update project plans for information technology projects.
  • Monitor or track project milestones and deliverables.
  • Develop and manage work breakdown structure (WBS) of projects.
  • Submit project deliverables, ensuring adherence to quality standards.
  • Prepare project status reports by collecting, analyzing, and summarizing information and trends.
  • Ensure quality control standards.
  • Measure and report team progress.

Project ManagementAgileSCRUM

Posted 15 days ago
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🔥 ServiceNow Business Process Architect - ITSM (US or Canada)
Posted 15 days ago

📍 US, Canada

🔍 IT Service Management

  • Minimum of five (5) years of experience as a client-facing technical consultant.
  • Experience with ITSM programs and the ServiceNow ITSM suite of products.
  • Strong knowledge of business process architecture for cloud-based platforms.
  • Strong interpersonal, organization, facilitation, and presentation skills.
  • Strong written and verbal communication skills.
  • Ability to assess and mitigate risk.
  • Effective facilitation, coaching, and mentoring skills.
  • Strong problem-solving skills.
  • Comfortable working in a matrixed organization and with ambiguity.
  • Bachelor's degree in CS, IT, or a similar technical discipline.

  • Facilitate executive level workshops, translating business requirements into prioritized outcomes.
  • Conduct workshops and lead multiple implementations from a customer strategy standpoint.
  • Lead customers in process definition and mapping.
  • Define customer needs, determine strategies, develop plans/proposals, and make recommendations around internal processes.
  • Collaborate with Solution and/or Technical Architects on overall project implementation.
  • Oversee the development of Senior Business Analysts.
  • Collaborate with other Delivery teams on special projects.
  • Facilitate sessions on requirements definition and workflow mapping.
  • Support PMs in planning and managing implementation projects.
  • Develop and maintain delivery standards for ServiceNow solutions.

LeadershipProject ManagementMentoringCoachingStakeholder managementChange Management

Posted 15 days ago
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🔥 Staff Accountant (India)
Posted about 1 month ago

📍 India

🧭 Full-Time

🔍 Technology / IT Services

  • Possess strong written and verbal communication skills.
  • Proficient in Excel and ledger management; familiarity with Indian tax regulations is advantageous.
  • Previous experience with Microsoft D365 Financial Operations (preferred).
  • Exceptional time management skills, prioritizing tasks to meet deadlines.
  • Maintain confidentiality and adhere to high-level business ethics.
  • Proactively engage with and collaborate with external departments.

  • Maintain accurate account entries and perform month-end closing activities.
  • Work on IN/US accounting procedures, ensuring compliance with US GAAP.
  • Manage local periodic tax filings and reporting.
  • Handle day-to-day financial operations, including Accounts Receivable, Accounts Payable, Cash Postings, and General Ledger Postings.
  • Assist in critical month-end processes, including Balance Sheet Reconciliations, Revenue Reconciliations, Financial Statement Preparation and Reporting, Variance Analysis, Commission Calculations, and Financial Metric Reporting.
  • Prepare and review bank reconciliations to ensure accuracy.
  • Conduct recurring and ad-hoc financial analyses for services projects.
  • Partner with other departments to address and fulfill business needs.
  • Identify areas for process optimization and execute improvements to enhance efficiency.

Financial ManagementAccountingFinancial analysis

Posted about 1 month ago
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🔥 ServiceNow Service Request Analyst (India)
Posted 3 months ago

📍 India

🔍 Information Technology

  • 2+ years' experience working with the ServiceNow ITSM platform.
  • Strong debugging skills.
  • Knowledge of ServiceNow core functionalities, including incident management, change management, and service catalog.
  • Experience collaborating with multiple groups including internal business or engineering units, customers, and vendors.
  • Excellent communication and documentation skills, able to convey complex technical concepts.
  • Comfortable raising risks and issues to Senior Management.
  • Ability to deliver a high degree of customer satisfaction.
  • Ability to work in a matrixed organization and handle ambiguity and change.

  • Accountable for managing daily activities and tasks of service requests.
  • Provide 1st and 2nd line customer support.
  • Serve as the primary contact for the client, ensuring service delivery aligns with company standards.
  • Fulfill service requests or escalate them to appropriate DevOps teams efficiently.
  • Take ownership of incidents and requests, collaborating with colleagues and client stakeholders.
  • Provide efficient resolution of issues while focusing on user experience.
  • Point of contact for technical assistance and best-in-class client service.
  • Identify problems timely, gather and analyze information, and develop alternative solutions.

Communication SkillsAnalytical SkillsCollaborationDebugging

Posted 3 months ago
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🔥 ServiceNow Senior Project Manager (Canada)
Posted 3 months ago

📍 Canada

🔍 Technology / Professional Services

  • 8-12 years of business-related experience.
  • Minimum of 5 years in technology Project/Program management.
  • Experience with Agile Project Management principles.
  • Experience in strategic planning and resource allocation.
  • Proficient in project methodologies and management principles.
  • Demonstrated experience managing projects to ensure success regarding scope, budget, and timeline.
  • Oversight of project economics with feedback on cost-benefit and return-on-investment.
  • Broad understanding of the ServiceNow domain areas.
  • Strong written and verbal communication skills.
  • Strong facilitation skills and attention to detail.
  • Ability to assess and mitigate risk.
  • Experience leading and motivating a team.
  • Comfortable in a matrixed organization and with ambiguity.

  • Serve as liaison between business and technical aspects of projects.
  • Define project scope and objectives and communication plans.
  • Plan project stages and assess business implications for each stage.
  • Monitor progress to ensure deadlines, standards, and cost targets are met.
  • Assign resources, timelines, and schedule for assigned projects.
  • Facilitate crew and customer meetings.
  • Manage project execution, budget, forecasts, schedule, and scope.
  • Mitigate risks and dependencies.
  • Manage solutions using Agile and iterative project methodologies and various project management tools.
  • Develop or update project plans for IT projects including objectives, technologies, schedules, funding, and staffing.
  • Monitor or track project milestones and deliverables, resolving problems as necessary.
  • Develop and manage work breakdown structure (WBS) of IT projects.
  • Submit project deliverables, ensuring adherence to quality standards.
  • Prepare project status reports by collecting, analyzing, and summarizing information and trends.
  • Ensure quality control standards and measure team progress.

LeadershipProject ManagementAgileSCRUMCommunication SkillsCollaborationBudgetingRisk ManagementTeam management

Posted 3 months ago
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