- Define and operationalize NewRocket’s Adoption Consulting strategy across AMS, EMEA, and India
- Build a scalable delivery model that integrates human expertise with AI‑generated content and analytics
- Establish standard playbooks, methods, and success metrics for adoption and change enablement
- Serve as executive advisor to client sponsors on adoption, behavior change, and value realization
- Embed adoption and OCM into ServiceNow delivery from qualification through post‑go‑live
- Ensure adoption strategies are tied to measurable business outcomes, not just training completion
- Own the design of AI‑powered training and enablement pipelines using workshop recordings, transcripts, and solution artifacts
- Partner with AI platforms (such as/but not limited to Copilot, LLMs, HeyGen, Descript/VEED) to generate role‑based training, micro‑learning, and change communications at scale
- Define leading and lagging adoption indicators aligned to ServiceNow KPIs
- Lead a lean, high‑impact team of adoption, OCM, and enablement specialists
Artificial IntelligenceServiceNow