Interface with end-users and stakeholders to gather system requirements for Service Catalog and integrations.
Customize ServiceNow applications and facilitate the rollout of new modules, workflows, and configurations.
Configure integrations between ServiceNow and other applications using REST/SOAP web services.
Mentor project team members through peer reviews and provide technical guidance.
Conduct impact assessments, participate in user acceptance testing, and manage update sets.
Remediate production incidents and maintain operational documentation and SOPs.
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About NewRocket
NewRocket pioneers AI-first solutions on the ServiceNow platform, transforming enterprise digital experiences. As an Elite ServiceNow Partner, they have completed over 3,000 projects for more than 1,000 customers, including 20% of the Fortune 200. Their work streamlines operations, unifies teams, and aligns technology with crucial business objectives across diverse industries. NewRocket helps you activate real value, bridging the gap between customer expectations and technology capabilities with innovative products like Elara AI Agent for Knowledge Management and Data Arc for complex data migrations.
How We Work
NewRocket champions a remote-friendly culture where work-life balance is prioritized. They foster an environment that values diversity, encourages creativity, and embraces each person's uniqueness. Collaboration and innovation are key, with a focus on supporting professional growth for both individuals and teams. Your voice matters here, and your growth is actively supported.
Engineering at NewRocket
Engineers at NewRocket tackle the exciting challenge of building AI-powered capabilities that modernize enterprise data. They transform raw data into AI-ready operational context, enriching, harmonizing, and optimizing it using machine learning and generative AI techniques. This work establishes the AI Data Readiness layer for scalable AI deployments across platforms like ServiceNow. You will work with semantic indexing, knowledge graphs, and AI-ready data pipelines, ensuring trusted, contextual data powers advanced AI systems and intelligent automation.
Why Join Us
Drive AI innovation, building intelligent solutions on the cutting-edge ServiceNow platform.
Contribute to over 3,000 projects with major clients, including Fortune 200 companies.
Thrive in a remote-first, diverse culture that champions work-life balance and individual growth.
Shape the future of enterprise AI, solving complex data and workflow challenges.