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NewRocket

NewRocket is a technology-driven company specializing in innovative solutions and consulting services, focusing on enhancing business processes and financial planning. The company is currently hiring for various roles, including an FP&A Analyst and multiple positions related to ServiceNow.

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Jobs at this company:

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🔥 ServiceNow Senior Software Engineer ITAM (India)
Posted 2024-11-19

📍 India

🔍 Information Technology

  • Strong knowledge of software engineering principles for cloud-based platforms.
  • Understanding of ServiceNow functionalities in ITAM and CMDB modules.
  • Knowledge of glide record usage, XML, and structural programming concepts.
  • Proficient in JavaScript.
  • Understanding of core object-oriented programming with hands-on experience in ServiceNow.
  • Strong written and verbal communication skills.
  • Working knowledge of relational databases.
  • Ability to assess and mitigate risk.
  • Strong leadership capabilities.
  • Effective facilitation, coaching, and mentoring skills.
  • Strong problem-solving skills.
  • Strong relationship management skills.
  • Comfortable working in a matrixed organization and with ambiguity.

  • Analyze, design, program, debug and modify software enhancements.
  • Write code and carry out testing and debugging of applications.
  • Contribute to writing test scripts and complete unit testing.
  • Facilitate and mentor across multiple projects and crews.
  • Provide technical expertise in code writing and reviews.
  • Collaborate with the delivery team to understand, estimate, and implement project requirements.
  • Apply modern technology to improve platform functionality.
  • Deliver customer experiences by providing administration and support for ServiceNow solutions.

LeadershipJavascriptJavaScriptCommunication SkillsCollaborationMentoringCoaching

Posted 2024-11-19
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🔥 ServiceNow Service Request Analyst (India)
Posted 2024-10-26

📍 India

🔍 Information Technology

  • 2+ years' experience working with the ServiceNow ITSM platform.
  • Strong debugging skills.
  • Knowledge of ServiceNow core functionalities, including incident management, change management, and service catalog.
  • Experience collaborating with multiple groups including internal business or engineering units, customers, and vendors.
  • Excellent communication and documentation skills, able to convey complex technical concepts.
  • Comfortable raising risks and issues to Senior Management.
  • Ability to deliver a high degree of customer satisfaction.
  • Ability to work in a matrixed organization and handle ambiguity and change.

  • Accountable for managing daily activities and tasks of service requests.
  • Provide 1st and 2nd line customer support.
  • Serve as the primary contact for the client, ensuring service delivery aligns with company standards.
  • Fulfill service requests or escalate them to appropriate DevOps teams efficiently.
  • Take ownership of incidents and requests, collaborating with colleagues and client stakeholders.
  • Provide efficient resolution of issues while focusing on user experience.
  • Point of contact for technical assistance and best-in-class client service.
  • Identify problems timely, gather and analyze information, and develop alternative solutions.

Communication SkillsAnalytical SkillsCollaboration

Posted 2024-10-26
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🔥 ServiceNow Senior Software Engineer - ITOM (US or Canada)
Posted 2024-10-20

📍 US or Canada

🔍 IT Service Management

  • 3-5 years of ServiceNow development experience, preferably within ITOM/CMDB.
  • Experience with Discovery and service discovery capabilities.
  • Ability to comprehend, communicate, and implement ITOM/CMDB.
  • Proficiency in server-side, object-oriented JavaScript, and scripting using Unix Shell, Windows, and PowerShell.
  • Experience in Linux and Windows server administration.
  • Familiarity with protocols such as HTTP, TCP, SNMP, SOAP, and REST.
  • IT Operations experience in storage, network, and compute in enterprise environments.
  • Knowledge of service-oriented and distributed application architecture.
  • Experience in installing, configuring, and integrating ServiceNow ITOM visibility products.
  • Ability to manage MID servers and configure service mapping rules.

  • Creating new service maps and validating related event management capabilities.
  • Enhancing ServiceNow event rules for proper CMDB binding.
  • Interacting with technical SMEs for necessary environment information.
  • Reflecting impact assessment rules within service maps and validating with stakeholders.
  • Participating in user acceptance testing of maps, impact rules, and event management work.
  • Promoting updates across applicable ServiceNow environments.
  • Remediating production incidents related to the scope.
  • Aligning with the existing technical lead to ensure a consistent approach.
  • Maintaining operational documentation and SOPs to reduce support risk.

Software DevelopmentJavaJavascriptJavaScript

Posted 2024-10-20
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🔥 ServiceNow Senior Solution Consultant (Western US)
Posted 2024-10-17

📍 Western US

🧭 Full-Time

🔍 ServiceNow platform

  • 5 + Years Solution Consulting or Sales Engineering experience in the ServiceNow platform industry.
  • Demonstrated ability to lead the discovery of customer issues and develop technical solutions.
  • Strong knowledge and skills within assigned practice majors/minors.
  • Expert-level knowledge of pre-sales and the complete sales life cycle.
  • Expert-level knowledge of technical solution development.
  • Excellent communication skills and strong relationship-building skills.
  • Provides proactive advisement to Customers and internal teams.
  • Proficiency with the ServiceNow platform required.
  • Detail-oriented, self-motivated, and organized.
  • A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or equivalent work experience.
  • ServiceNow sales certifications and/or Presales certifications preferred.

  • Leads complex technical solution development related to NewRocket’s services and products.
  • Collaborates directly with clients to develop and articulate technical solutions.
  • Considered an expert in pre-sales and solution development.
  • Collaborates with Sales teams to qualify customer needs through discovery.
  • Participates across the sales lifecycle to acquire new customers.
  • Provides mentorship and informal leadership to Solution Consultants.
  • Leads product demonstrations tailored to prospects and existing customers.
  • Scopes and delivers Proof of Concept/Proof of Value engagements.
  • Conducts competitive analyses to understand differentiators.
  • Understands business and technical problems addressed by products.
  • Conducts transition briefings in conjunction with Sales and Professional Services.

LeadershipCommunication SkillsCollaboration

Posted 2024-10-17
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🔥 ServiceNow Senior Project Manager (CAD)
Posted 2024-10-17

📍 Canada

🔍 Technology / Professional Services

  • 8-12 years of business-related experience.
  • Minimum of 5 years in technology Project/Program management.
  • Experience with Agile Project Management principles.
  • Experience in strategic planning and resource allocation.
  • Proficient in project methodologies and management principles.
  • Demonstrated experience managing projects to ensure success regarding scope, budget, and timeline.
  • Oversight of project economics with feedback on cost-benefit and return-on-investment.
  • Broad understanding of the ServiceNow domain areas.
  • Strong written and verbal communication skills.
  • Strong facilitation skills and attention to detail.
  • Ability to assess and mitigate risk.
  • Experience leading and motivating a team.
  • Comfortable in a matrixed organization and with ambiguity.

  • Serve as liaison between business and technical aspects of projects.
  • Define project scope and objectives and communication plans.
  • Plan project stages and assess business implications for each stage.
  • Monitor progress to ensure deadlines, standards, and cost targets are met.
  • Assign resources, timelines, and schedule for assigned projects.
  • Facilitate crew and customer meetings.
  • Manage project execution, budget, forecasts, schedule, and scope.
  • Mitigate risks and dependencies.
  • Manage solutions using Agile and iterative project methodologies and various project management tools.
  • Develop or update project plans for IT projects including objectives, technologies, schedules, funding, and staffing.
  • Monitor or track project milestones and deliverables, resolving problems as necessary.
  • Develop and manage work breakdown structure (WBS) of IT projects.
  • Submit project deliverables, ensuring adherence to quality standards.
  • Prepare project status reports by collecting, analyzing, and summarizing information and trends.
  • Ensure quality control standards and measure team progress.

LeadershipProject ManagementAgileSCRUMCommunication SkillsCollaboration

Posted 2024-10-17
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