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OpenTable

OpenTable is a technology company that specializes in online restaurant reservations and provides software solutions for restaurant management.

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👥 501-1000💰 $240.0m Series D on 2022-04-06Software Development
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🔥 Enterprise Account Manager
Posted 2024-11-19

📍 Texas, USA

💸 70000 - 78000 USD per year

🔍 Hospitality

  • 5+ years of experience in restaurant management or account management (F&B Management experience within a hospitality group is preferred).
  • Proven expertise in consultative selling/account management and a deep understanding of restaurant operations.
  • Ability to challenge and reframe clients’ perspectives to drive meaningful outcomes.
  • Strong aptitude for data-driven decision-making and providing actionable insights.
  • Exceptional organizational, time management, and cross-departmental collaboration skills.
  • Thrives in unstructured, entrepreneurial environments.
  • Experience with CRM solutions like Salesforce (preferred).
  • Familiarity with OpenTable software and/or restaurant table management software is a plus.

  • Build strong relationships with restaurant groups and strategic accounts, acting as a trusted advisor.
  • Serve as a liaison between clients and internal departments to address and resolve issues.
  • Lead client retention efforts, overcoming objections and ensuring customer satisfaction.
  • Deliver tailored product and service presentations, both in-person and online.
  • Educate clients on industry trends and provide innovative business insights.
  • Provide data and reports to help clients optimize their operations.
  • Meet and exceed retention and revenue goals on a monthly and quarterly basis.
  • Conduct timely follow-ups to ensure satisfaction and continuous engagement.
  • Maintain detailed knowledge of OpenTable solutions and document client communications.
  • Share market feedback with Product and Marketing teams to influence future developments.
  • Collaborate with Enterprise Account Executives and Inside Sales Representatives as needed.
  • Travel 30–50%, depending on location, to engage with clients.

LeadershipBusiness DevelopmentData AnalysisCross-functional Team LeadershipBusiness developmentData analysisGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking

Posted 2024-11-19
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🔥 Account Manager - Scotland (Remote)
Posted 2024-11-07

📍 Scotland

🔍 Hospitality

  • Passionate about hospitality and technology.
  • Restaurant management and/or sales experience preferred but not crucial.
  • Strong organizational skills, able to manage multiple accounts.
  • Driven, honest, and eager to learn.
  • Ability to influence and use data for decision-making.
  • Self-motivated and gritty to thrive against expectations.
  • Excellent communication skills, establish trust with clients quickly.
  • Proficient in Google Suite and Salesforce CRM.

  • Lead customer retention and revenue growth within your territory of restaurants in Scotland.
  • Engage proactively with restaurant customers, understand local industry.
  • Innovate solutions to overcome customer obstacles and challenge existing practices.
  • Identify opportunities for growth and upsell products and services.
  • Maintain expert knowledge of OpenTable's offerings.
  • Work independently and collaboratively, visiting customers regularly.

Business DevelopmentData AnalysisBusiness developmentData analysisCommunication SkillsAnalytical SkillsCollaborationOrganizational skills

Posted 2024-11-07
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🔥 Salesforce Solution Architect (Remote, Canada)
Posted 2024-10-21

📍 Canada

🧭 Full-Time

💸 85000 - 95000 CAD per year

🔍 Hospitality

  • 5+ years of Salesforce Lightning experience, preferably with Business and/or Technical Architect Certification.
  • Experience managing Salesforce feature requests and building advanced reports/dashboards.
  • Experience with Salesforce integrations and complex data storage models.
  • Ability to learn new technical concepts quickly.
  • Excellent verbal, written, and visual communication skills.
  • Strong problem-solving, critical thinking, and organizational skills.
  • Capability to prioritize multiple projects while meeting deadlines.

  • Work alongside the Revenue Operations team to gather requirements, prioritize initiatives into sprints, and communicate enhancements.
  • Build relationships and knowledge of internal departments to identify opportunities and recommend solutions.
  • Overhaul business processes and design automations for efficiency.
  • Partner with Salesforce Admins and Engineers to implement solutions across Sales & Support Clouds.
  • Act as a subject matter expert and driver of technical transformation.
  • Support the remote Sales and Services team relying on SFDC.

AgileSalesforceCommunication SkillsAnalytical SkillsCollaborationMicrosoft Excel

Posted 2024-10-21
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🔥 Senior Engineer (Salesforce)
Posted 2024-10-17

📍 India

🔍 Hospitality

  • 5+ years of experience in Salesforce development, including Lightning Components, Apex and ability to work on Asynchronous Apex to process data in the background efficiently, Visualforce, SOQL, and SOSL.
  • 5+ years experience working with Salesforce APIs and Web Services (REST, SOAP).
  • 2+ years of experience with Boomi, Mulesoft, or similar integration tools.
  • 2+ years of experience developing APIs, Integrations, and microservices using a high-level language such as Java or C#.
  • Experience working with and writing intermediate to advanced queries in relational databases (SOQL, SQL, Postgres, Oracle, etc).
  • Experience with EDA (Event-Driven Architecture) design paradigm, Salesforce Streaming API, Salesforce Platform Events, Change Data Capture.
  • In-depth knowledge of Salesforce platform capabilities, including configuration, customisation, security model, data model, and declarative automation tools (e.g., Process Builder, Workflows, Flows).
  • Proven track record of architecting and implementing complex Salesforce solutions that meet business requirements and scalability needs.
  • Strong understanding of Salesforce security, data model, and sharing rules.
  • Solid foundational grounding in Object Oriented (OO) design, Relational Database principles (RDBMS) principles, and data modelling.
  • Deep understanding of the Salesforce product suite including Sales Cloud, Service Cloud, Communities, and AppExchange solutions.
  • Strong communication skills, with the ability to articulate technical concepts to non-technical stakeholders and Ability to work independently and in collaboration with a team, with a strong sense of ownership and accountability.

  • Develop and customize Salesforce applications to meet specific client requirements, including custom objects, metadata, flows, triggers, Apex classes, Visualforce pages, and Lightning components.
  • Collaborate with the product team to gather and understand business requirements, translating them into robust technical designs.
  • Lead the technical aspects of Salesforce implementations, including integration with other systems, data migration, and deployment.
  • Write clean, efficient, and maintainable code, adhering to best practices and coding standards.
  • Conduct thorough testing of Salesforce solutions, including unit testing, integration testing, and user acceptance testing (UAT), to ensure high-quality deliverables.
  • Develop and maintain technical documentation, including design specifications, code comments, and user guides.
  • Troubleshoot and resolve technical issues related to Salesforce implementations, ensuring minimal disruption to operations.
  • Stay current with Salesforce platform updates, new features, and best practices to continuously enhance your development skills and knowledge.

Software DevelopmentSQLAgileJavaOracleSalesforceC#PostgresRDBMSRelease ManagementCommunication SkillsCollaborationCI/CDMicroservices

Posted 2024-10-17
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