ServiceNow Business Process Architect - CSM (US or Canada)

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Requirements:

• Minimum of five (5) years of experience as a client-facing technical consultant customizing and deploying packaged software as a billable resource.
• Experience and well-versed in CSM programs and demonstrating value to an organization.
• In-depth functional expertise and leadership for clients on the ServiceNow ITAM suite of products including CSM and FSM.
• Strong knowledge of business process architecture principles for cloud-based platforms.
• Strong interpersonal, organization, facilitation, and presentation skills.
• Strong written and verbal communication skills with ability to communicate with all levels in the organization including executives.
• Ability to assess and mitigate risk.
• Effective facilitation, coaching, and mentoring skills with the ability to motivate a team.
• Strong problem-solving skills: ability to simplify complex situations.
• Comfortable working in a matrixed organization.
• Strong relationship management skills with all levels.
• Ability to lead a group of teams located across multiple time zones.
• Comfortable working with ambiguity and change.
• Bachelor's degree in Computer Science, Information Technology or similar technical discipline or equivalent experience.
• Experience facilitating executive level workshops.

Responsibilities:

• Facilitate executive level workshops, translating business requirements into prioritized outcomes.
• Conduct workshops and lead multiple implementations from a customer strategy standpoint.
• Lead customers in process definition and mapping.
• Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness.
• Collaborate with Solution and/or Technical Architects to develop the overall project implementation plan.
• Oversee the development of Senior Business Analysts.
• Collaborate with other Delivery teams on Special projects or Assignments.
• Facilitate sessions on requirements definition, product architecture and workflow.
• Develop mapping between current modes of operations and future modes of operation.
• Collaborate with the Practice Capability Lead to help develop and improve capability offerings.
• Support PMs in the planning and management of implementation projects.
• Develop and maintain delivery standards for ServiceNow solutions.