Senior Customer Success Manager

New

n8nWorkflow Orchestration

USA - Central, EMEA/US time zonesFull-TimeSenior

Salary not disclosed

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Job Details

Enterprise Customer Success experience: You’ve owned a book of business for enterprise SaaS customers and can run kickoffs, onboardings and QBRs end-to-end.
Value & outcomes mindset: You’re comfortable translating product usage into measurable outcomes, ROI, and executive-ready narratives.
Technical fluency: You can confidently engage with IT/engineering stakeholders (APIs, integrations, auth basics, environments), and you know when/how to escalate.
Commercial acumen: You’ve driven renewals and expansion (upsell/cross-sell), with a track record of retention and growth impact.
Operational rigor: You run a clear operating cadence, keep stakeholders aligned, and manage multiple priorities with structure and follow-through.
Clear, high-trust communication: You communicate crisply with both builders and executives, and you’re known for building durable relationships.
Cross-functional leadership: You partner effectively with Sales, Support, Solutions Engineering, and Product to unblock customers and improve the journey.
Builder mindset in ambiguity: You thrive in fast-changing environments and take ownership.

Own a book of n8n’s most strategic enterprise customers, acting as the primary post-sales partner across onboarding, adoption, and renewal
Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities, and measurable outcomes
Drive onboarding and enablement across technical and business audiences, unblocking implementation and accelerating time-to-value
Establish a strong operating cadence (health checks, exec syncs, QBRs), using data and insights to guide priorities and decisions
Monitor customer health and product usage signals to proactively identify risks, manage escalations, and keep stakeholders aligned
Quantify and communicate business value throughout the lifecycle, building ROI narratives tied to adoption, outcomes, and impact
Identify and progress expansion opportunities (upsell/cross-sell), partnering with Account Executives on account plans that drive growth
Partner closely with Support, Solutions Engineering, and Product to resolve blockers quickly and deliver a seamless customer experience
Provide structured, actionable feedback to Product and Engineering, representing customer needs and shaping roadmap priorities

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