Customer Success Manager - Strategic Support
New
L
LobSaaS, Direct Mail
We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, MT, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WAFull-TimeMiddle
Salary$80,000.00 - $87,500.00 + Variable: $10,000.00 - $15,000.00
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Job Details
- Experience
- 3-5 years of Enterprise experience
- Required Skills
- Project ManagementData AnalysisSalesforceRESTful APIsCustomer SuccessSaaS
Requirements
- Minimum 3-5 years of enterprise-level experience in SaaS customer success.
- Comfortable discussing API workflows, integrations, and technical platform data.
- Proven track record of implementing programmatic solutions and automation.
- Strong ability to communicate with and influence stakeholders at all levels, including C-suite executives.
- Proficiency in lifecycle marketing, driving engagement, and product adoption.
- Strong numeracy skills and advanced problem-solving abilities.
- Familiarity with Salesforce CRM.
- Ability to translate complex business needs into personalized consultations.
- Skilled at bridging gaps between technical and business teams.
- Excellent verbal and written communication, negotiation, and presentation abilities.
Responsibilities
- Manage account health, drive product adoption, and deliver executive-level business reviews for large, complex enterprise clients.
- Partner with Strategic Account Managers to orchestrate client success, maximize retention, and identify expansion opportunities.
- Develop deep knowledge of customer organizational dynamics and business objectives regarding direct mail usage.
- Collaborate with internal Product, Engineering, and Finance teams to share feedback and drive product improvements.
- Execute programmatic solutions and playbooks to foster experimentation, iterative learning, and customer engagement.
- Solicit customer feedback to drive continuous improvement of the product and fulfillment services.
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