Strategic Customer Success Manager
New
S
SqlDBMEnterprise SaaS
United StatesFull-TimeSenior
Salary$135,000-$166,750 (based on location) - Range is indicative of On Target Earnings (OTE) and includes both base pay and bonus at 100% achievement of established targets.
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Job Details
- Experience
- 5+ years
- Required Skills
- SnowflakeData modelingCustomer SuccessDatabricksAccount Management
Requirements
- 5+ years in Customer Success, Account Management, or Consulting within enterprise SaaS.
- Experience managing large-scale Fortune 1000 accounts with complex data ecosystems.
- Exceptional relationship management, communication, and strategic problem-solving skills.
- Proven ability to drive strategic renewals, expansion revenue, and customer advocacy.
- Working understanding of the modern data stack, cloud architectures (Snowflake, Databricks, etc.), and data modeling concepts.
- Demonstrated ability to operate as the strategic owner of an account in a paired model.
- Strong track record of translating technical or product work into executive-level business outcomes.
- Experience proactively surfacing expansion opportunities for an AE or sales partner to close.
- Prior experience in a Strategic Account Manager or Enterprise CSM role at a data, analytics, or infrastructure SaaS company.
- Experience leading executive business reviews with Fortune 1000 data leaders.
Responsibilities
- Serve as the central point of accountability for the account, orchestrating the Data Modeling Engineer, AE, Product, and Solutions Engineering to ensure the customer has a seamless experience and a unified plan.
- Own and manage the post-sale customer journey, ensuring enterprise clients achieve their goals with SqlDBM.
- Lead executive business reviews (EBRs) and success planning discussions with enterprise accounts.
- Track key customer health metrics, proactively mitigating risks and driving retention strategies.
- Build deep, trust-based relationships with C-suite, VP, and Director-level stakeholders.
- Translate technical data work into clear narratives of business impact such as efficiency gains, governance wins, and cost avoidance.
- Identify and shape expansion opportunities, surfacing them to the AE team to finalize.
- Advocate for customer needs internally, influencing the product roadmap and feature development.
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