Customer Success Manager
New
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UiPathEnterprise Software, Automation
Remote-Rhode Island, Denver, Remote-Georgia, Remote-Illinois, Remote-TexasFull-TimeSenior
Salary$123K - $150K; $123K – $150K • Offers Equity • Offers Commission; Estimated Base Salary $123K – $150K • Offers Equity • Offers Commission
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Job Details
- Experience
- 10+ years
- Required Skills
- Customer SuccessSaaS
Requirements
- 10+ years of experience in Customer Success, Program Management, Management Consulting, Strategic Account Management, or related customer-facing roles.
- Proven track record leading large-scale, multi-workstream programs with cross-functional stakeholders and executive governance.
- Strong ability to translate complex concepts into clear, business-focused messaging for diverse audiences.
- Exceptional communication, presentation, facilitation, and stakeholder management skills.
- Executive presence with demonstrated ability to influence without authority.
- Experience building business cases, driving organizational alignment, managing risk, and achieving measurable customer outcomes.
- Comfort discussing automation, AI, cloud technologies, and enterprise software with both business and technical audiences.
- Demonstrated ability to rapidly learn and adopt emerging technologies and apply them to customer challenges.
- Bachelor's degree required.
Responsibilities
- Build and maintain trusted relationships with C-suite executives, operational leaders, IT stakeholders, and business teams.
- Serve as the primary post-sales strategic advisor, aligning UiPath's automation and Agentic AI capabilities to customer priorities.
- Develop and execute comprehensive success plans that drive measurable outcomes, platform adoption, retention, and expansion.
- Lead complex, multi-workstream transformation programs involving diverse stakeholders across business, operations, technology, and change management.
- Establish governance structures, success metrics, risk management frameworks, and executive reporting mechanisms.
- Help customers define, measure, and communicate the business impact of automation and AI initiatives.
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