Customer Success Manager
New
R
RDAI LabsEdTech AI
Fort Lauderdale, Florida, United StatesFull-TimeMiddle
SalaryCompetitive base salary + performance incentives
Apply NowOpens the employer's application page
Job Details
- Experience
- 3–6 years
- Required Skills
- DocumentationCustomer SuccessSaaSZendeskGenerative AITroubleshootingTechnical support
Requirements
- Bachelor's degree or equivalent professional experience.
- 3–6 years of experience in customer success, customer support, product support, or technical customer care within a SaaS environment.
- Experience in EdTech platform support or implementation.
- Strong written communication skills, with the ability to explain complex software functionality to non-technical users.
- Demonstrated ability to troubleshoot product issues and guide users through resolution workflows.
- Proven experience using SaaS platforms and help desk tools.
- Strong organizational skills with the ability to manage multiple concurrent customer issues.
- Demonstrated customer-first mindset and commitment to high-quality user experiences.
- Preferred: Experience supporting the K-12 education sector (schools, districts, teachers, students).
- Preferred: Familiarity with AI tools, generative AI applications, prompt design, or API integrations.
- Preferred: Experience with ticketing platforms like Zendesk, Intercom, or Help Scout.
- Preferred: Experience creating technical help center documentation.
Responsibilities
- Own the customer journey post-sale, covering onboarding, product adoption, ongoing support, and customer success.
- Work directly with teachers, school leaders, and district technology teams to maximize value from the Ethos Intelligence platform.
- Serve as the primary bridge between customers and the internal Product and Engineering teams.
- Build and maintain strong customer relationships through proactive engagement.
- Troubleshoot product issues and guide users through effective solutions.
- Develop and improve support resources, including help center documentation and knowledge bases.
- Gather and translate customer feedback to help shape the future development of platform products.
View Full Description & ApplyYou'll be redirected to the employer's site
