Customer Success Manager

New

SimpliGovGovernment Technology

US – RemoteFull-TimeMiddle

SalaryThe US base salary range for this full-time position begins at $100,000 + bonus for $120,000-$150,000 OTE and benefits.

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Job Details

Experience: 5+ years
Required Skills: Data AnalysisChange ManagementCustomer SuccessSaaSAccount Management

5+ years of relevant, client-facing experience in customer success, account management, or consulting.
Strong background working with government or public sector clients.
Proven ability to influence senior stakeholders and present strategic recommendations to executives.
Highly organized with strong attention to detail and follow-through.
Strong account management skills with a track record of managing complex, multi-stakeholder initiatives.
Experience with SaaS/cloud-based applications and digital transformation programs.
Excellent communication, presentation, and interpersonal skills.
Demonstrated ability to create and execute adoption and success plans.
Skilled in developing product use cases and guiding customers on best practices.
Passionate about public service and improving citizen experiences through technology.

Own and manage a portfolio of accounts with clear alignment at the project, program and leadership levels.
Consultatively drive adoption by implementing success plans, building and expanding relationships, and delivering valuable performance insights.
Track customer utilization and adoption metrics, highlighting trends or risks.
Prepare dashboards, meeting summaries, and materials for QBRs/EBRs.
Identify and support expansion opportunities by working with Sales to increase customer adoption.
Collaborate with Product, Support, and Professional Services teams to ensure coordinated service.
Identify and facilitate training sessions, webinars, and resources that guide customers to increased adoption.

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