Customer Success Manager
New
R
RechargeECommerce SaaS
RemoteFull-TimeMiddle
SalaryHiring range in the US $84,700 USD - $106,000 USD; Hiring range in Canada $81,500 CAD - $102,000 CAD
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Job Details
- Required Skills
- Data AnalysisSalesforceShopifyRESTful APIsCustomer SuccessSaaSLookerAccount Management
Requirements
- Experience managing a book of business with accountability for retention and product adoption in a SaaS environment
- Demonstrated technical aptitude with the ability to learn product behavior, understand integrations or APIs, and explain technical concepts clearly
- Experience supporting customers with semi-complex workflows or technology stacks
- Comfort using data and tools like Salesforce, Looker, or similar platforms
- Ability to balance empathy with strong judgment
- Confidence collaborating cross-functionally with Sales, Product, Technical Support, and Implementations
- Growth mindset and coachability
- eCommerce and Shopify experience strongly preferred
Responsibilities
- Own and manage a book of 50–70 growth-stage merchants, driving strong retention through proactive risk management and customer advocacy
- Build a deep understanding of each merchant’s business goals, technical setup, and success metrics to guide meaningful adoption of Recharge features
- Lead regular business reviews and success planning conversations that align merchant goals with measurable outcomes
- Partner closely with Sales to support renewals, expansions, and upsell motions through thoughtful account planning and execution
- Use data and customer health signals to prioritize work, identify risk, and uncover growth opportunities
- Act as a trusted guide through support and product-related issues, setting clear expectations and driving resolution efficiently
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