Engagement Manager, Customer Success & Account Growth
New
P
PredocHealthcare SaaS
RemoteFull-TimeMiddle
Salary140,000-170,000 base + commission
Apply NowOpens the employer's application page
Job Details
- Experience
- 3–6 years
- Required Skills
- Project ManagementCustomer SuccessAccount Management
Requirements
- 3–6 years of experience in sales, account management, customer success, engagement management, or consulting.
- Experience managing customer relationships, commercial conversations, or account growth.
- Strong project management skills with ability to manage multiple launches and timelines.
- Experience identifying upsell, cross-sell, renewal, or expansion opportunities.
- Excellent communication and relationship-building skills with a consultative approach.
- Data-driven mindset with experience presenting ROI and performance metrics.
- Comfort with ambiguity and fast-moving environments.
- Experience in healthcare SaaS, clinical research, or healthcare operations preferred.
- Experience navigating enterprise buying or procurement processes preferred.
Responsibilities
- Serve as primary post-sale contact for executive sponsors and operational leads.
- Scope and execute customer pilots, defining success criteria and managing stakeholder alignment.
- Lead end-to-end implementation, coordinating workflows, integrations, and training.
- Identify and pursue opportunities for account expansion, upsell, and cross-sell.
- Monitor customer engagement and retention, proactively resolving issues and identifying risks.
- Conduct Quarterly Business Reviews to demonstrate performance metrics and ROI.
- Partner with Account Executives on renewals, vendor reviews, and contracting processes.
- Gather product feedback and act as the internal voice of the customer.
View Full Description & ApplyYou'll be redirected to the employer's site
