Technical Customer Success Manager
New
L
LivelyBenefits Technology
United States - RemoteFull-TimeMiddle
Salary$80,000 — $110,000 USD
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Job Details
- Experience
- 2+ years
- Required Skills
- Project ManagementSalesforceJiraRESTful APIsCustomer Success
Requirements
- 2+ years of client facing experience.
- Exceptional level of customer support to enterprise customers.
- Strong project management, organizational, and interpersonal skills.
- Excellent verbal and written communication skills.
- Exceptional attention to detail.
- Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Engineering).
- Skilled at writing feature requests or bug tickets for our product and engineering teams.
- Basic understanding of EDI Feeds, SFTP, and API’s.
- Familiarity with Salesforce CRM.
- Experience using Jira.
- Willingness and flexibility to support high customer volume during Open Enrollment (Nov-Jan).
Responsibilities
- Become a subject matter expert on customer support topics.
- Facilitate and monitor EDI Feeds with new customers and their BenAdmin and/or Payroll providers.
- Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements.
- Maintain a high level of customer satisfaction by collecting and structuring customer feedback & working closely with internal teams to prioritize requests.
- Learn Lively’s Employer product functionality and understand the architecture and technical tools needed to help analyze and triage issues as they arise.
- Write and manage technical documentation for internal teams and external customers.
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