Technical Customer Success Manager
New
A
AkuityDevOps, GitOps
Remote - US or Canada, Pacific or Mountain time zone, Pacific or Mountain time zoneFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years of experience supporting customers in a Customer Success, Technical Account Management, or similar role.
- Required Skills
- KubernetesDevOpsCustomer Success
Requirements
- 2+ years of experience supporting customers in a Customer Success, Technical Account Management, or similar role.
- Prior experience working with clients of all sizes.
- Strong written and verbal communication skills, with the ability to explain technical concepts to both engineers and executives.
- Self-starter with the ability to work independently in a remote environment.
- Naturally curious, eager to learn and adapt in a fast-paced environment.
- Willingness to travel as needed (quarterly).
- 5+ years overall experience in customer-facing roles (nice to have).
- Technical background, ideally with hands-on knowledge of Kubernetes (nice to have).
- Familiarity with DevOps, GitOps, or Cloud Native technologies (nice to have).
- Experience driving adoption, retention, and customer advocacy (nice to have).
- Up-to-date on the latest trends in the DevOps ecosystem (nice to have).
Responsibilities
- Manage a portfolio of strategic accounts with full responsibility across the customer lifecycle, from onboarding and adoption to renewal.
- Build relationships with customers and serve as the trusted advisor to drive continued value from Akuity’s products and services.
- Lead strategic meetings and Executive Business Reviews to share best practices and tactical recommendations.
- Drive implementation and onboarding with a focus on accelerating time to value.
- Develop, prepare, and nurture customers for advocacy and long-term partnership.
- Work with customers to define and achieve business and technical goals, KPIs, and success metrics.
- Partner with sales to drive renewals, expansions, and up-sell opportunities.
- Advocate customer needs across product, engineering, marketing, and support teams.
- Manage accounts across different stages of the customer lifecycle.
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