Customer Success Manager, Mid-Market
New
J
JobgetherSaaS
CanadaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1–2 years
- Required Skills
- Data AnalysisTime ManagementCustomer SuccessSaaSAccount ManagementCross-functional collaborationRelationship management
Requirements
- 1–2 years of experience in Customer Success, Account Management, or a similar role.
- Experience within a SaaS company is an advantage.
- Excellent written and verbal communication skills.
- Strong relationship-building and partnership cultivation skills.
- Analytical proficiency using customer data, health scores, and adoption metrics.
- Strong organizational and time-management skills to handle multiple priorities.
- Results-oriented mindset with the ability to set and achieve goals.
- Experience creating customer-facing content like case studies or proposals.
- Ability to work independently in a remote-first environment.
Responsibilities
- Build and maintain trusted relationships with mid-market customers through proactive communication.
- Manage a portfolio of accounts to drive engagement, adoption, and retention.
- Develop customer success plans aligned with long-term client objectives.
- Monitor customer health scores and metrics to identify growth opportunities and mitigate churn.
- Collaborate with internal teams including Product, Support, and Services to ensure a seamless experience.
- Create customer success stories and advocacy content such as case studies.
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