Customer Success Manager, Mid-Market
New
L
LoopioSaaS
Canada (British Columbia and Ontario), London, and India (specifically in Gujarat, Maharashtra, and Bengaluru)., Core sync hoursFull-TimeMiddle
SalaryCA$84,000 - CA$111,960; The figures reflected is the on-target earnings for this role, and is a split between base and commission.
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Job Details
- Experience
- At least 1-2 years of Account Management, Customer Success, or similar experience
- Required Skills
- Data AnalysisCustomer SuccessSaaSRelationship buildingAccount Management
Requirements
- At least 1-2 years of Account Management, Customer Success, or similar experience.
- Impeccable written and oral communication skills.
- Superb relationship-building skills with a proven ability to cultivate deep client connections.
- Highly analytical mindset with ability to leverage data in decision-making.
- Extremely organized with strong time management skills.
- Results-oriented with a focus on goal planning and achievement.
- Experience in a SaaS company is a plus.
- Experience writing sales proposals or responding to RFPs is a huge plus.
Responsibilities
- Build meaningful relationships with Mid-Market customers through emails, phone calls, and in-person meetings.
- Partner with the Customer Enablement Manager to ensure a seamless transition from onboarding to nurture phase.
- Develop creative strategies to increase customer adoption and produce brand advocates.
- Collaborate with the Account Management team to drive growth and reduce churn.
- Manage and action on key metrics including adoption, retention, and Customer Health Scores.
- Work with Product teams to champion customer insights and share success stories through case studies and blog posts.
- Align with Support and Services teams to provide a cohesive customer experience.
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