Junior Customer Success Manager
New
S
SumsubFintech Compliance
This role is open to candidates in multiple countries, and compensation differs based on the candidate’s confirmed work location.Full-TimeJunior
SalarySalaries vary depending on work location and applicable local market conditions. Performance-based bonus of up to 20% of base salary, plus uncapped upsell and cross-sell bonuses.
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Job Details
- Required Skills
- Project ManagementBusiness DevelopmentMicrosoft ExcelCustomer SuccessGoogle SheetsAccount Management
Requirements
- Prior experience as a Customer Success Manager, Account Manager, Business Development Manager, or Project Manager.
- Experience in crypto, fintech, or payments industries.
- Basic understanding of KYC is a plus.
- Proficiency in Google Sheets and MS Excel.
- Strong analytical skills.
- Proactive approach to managing client success.
Responsibilities
- Manage clients on all levels: technical, business, and product to ensure they succeed in their goals.
- Manage and grow relationships with key client stakeholders.
- Identify opportunities and potential challenges within accounts.
- Provide clients with training and webinars.
- Introduce clients to new features and handle new feature releases.
- Provide client feedback internally to relevant teams.
- Collaborate with Sales, Solution Architects, Partners, Product Management, Legal, and Marketing teams as the client’s representative.
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