Customer Success Manager
New
A
ApartmentIQPropTech SaaS
We’re a fully remote team of 100+ spread across the U.S. from coast to coast.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 4+ years in Customer Success Management
- Required Skills
- Customer SuccessSaaSAccount ManagementRelationship managementCRMData analytics
Requirements
- 4+ years of experience in Customer Success Management.
- Proven track record of meeting monthly benchmarks and metrics.
- Experience operating in a multi-product, technically complex environment.
- Strong communication skills with experience navigating complex, multi-persona relationships.
- Demonstrated ability to create high-touch customer experiences.
- Self-driven, coachable, and growth-oriented mindset.
- Bachelor's degree or higher.
- Multifamily industry experience preferred.
- Experience with SaaS products preferred.
- Experience with data-heavy or analytics-driven platforms preferred.
Responsibilities
- Build and nurture multi-threaded relationships with decision-makers and stakeholders.
- Create and document tailored client success plans for assigned accounts.
- Conduct regular business reviews to measure progress and ensure desired outcomes.
- Identify and surface expansion opportunities in collaboration with Sales.
- Own retention targets within your assigned client base.
- Explain data sourcing and validation processes to clients.
- Partner with Product, Support, and Marketing to inform roadmap and communication.
- Maintain accurate customer data within the CRM.
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