Principal Customer Success Manager
New
G
GainsightCustomer Success AI
This role is a remote role based in the United States.Full-TimePrincipal
Salary$150,000 -$175,000 USD annually
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Job Details
- Experience
- Over 10 years of progressive experience in Customer Success
- Required Skills
- Cross-functional Team LeadershipCustomer SuccessAccount Management
Requirements
- Over 10 years of progressive experience in Customer Success.
- Minimum of 3 years of experience managing >$1M ARR account(s).
- Expert-level knowledge of Customer Success best practices (retention, expansion, adoption, advocacy).
- Extensive experience with highly complex, enterprise-level products.
- Proven ability to build and maintain C-level executive relationships.
- Strong skill in navigating ambiguity and implementing scalable processes.
- Proven leadership in cross-functional collaboration.
- Demonstrated thought leadership in the Customer Success industry.
- Experience developing and delivering executive-level presentations supported by data-driven insights.
Responsibilities
- Develop and lead strategic client partnerships to drive transformative outcomes.
- Quantify, deliver, and communicate ROI throughout the customer lifecycle.
- Act as a trusted advisor on advanced use cases and industry best practices.
- Cultivate executive-level relationships and mitigate strategic risks.
- Architect high-impact deliverables including presentations and strategy recommendations.
- Leverage Gainsight technology to track client goals and success metrics.
- Drive cross-functional initiatives across Sales, Product, Marketing, and Services.
- Collaborate with Account Executives to identify cross-sell and upsell opportunities.
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