Customer Success Manager
New
U
UpGuardCybersecurity
While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance. For applications to positions in the United States, please note, at this time, we can only support hiring in the following US states: CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC.Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- Project ManagementSalesforceRESTful APIsCustomer SuccessHubSpotAccount ManagementCRM
Requirements
- 2+ years of experience in customer success, project management, or account management.
- Understanding of cyber risk management or risk management frameworks.
- Experience in supporting and building customer relationships at scale.
- Highly organized with ability to maintain and create documentation.
- Proficiency in written and spoken English.
- Ability to work cross-functionally as a team player.
- Curiosity and willingness to learn.
- Experience with Customer Success tools like ChurnZero or GainSight (preferred).
- Experience with CRM tools like HubSpot or Salesforce (preferred).
- Understanding of Cyber Security best practices (preferred).
- Basic knowledge of APIs (preferred).
- Experience conducting training sessions (preferred).
Responsibilities
- Onboard and manage UpGuard customers to ensure effective use of the platform.
- Provide resources including success plans, training sessions, and regular check-in calls.
- Engage customers proactively to drive engagement from deployment onwards.
- Translate customer requirements and risk management frameworks into tailored solutions.
- Monitor account health and intervene with proactive education to ensure value realization.
- Advocate for the customer by sharing strategic insights, risks, and feedback with Product, Sales, and Marketing teams.
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