Customer Success Manager
New
J
JobgetherHealthcare
CanadaFull-TimeMiddle
SalaryCompetitive compensation package with estimated OTE of $65K–$80K USD and base salary range of $45K–$55K USD.
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Job Details
- Required Skills
- Data AnalysisAccount ManagementRelationship management
Requirements
- Bachelor’s degree preferred.
- Experience in customer success, account management, relationship management, sales, or a related customer-facing role is strongly preferred.
- Excellent verbal and written communication skills with the ability to engage effectively with different stakeholder levels.
- Strong ownership mindset with the ability to take responsibility, solve problems, and drive outcomes independently.
- Ability to analyze customer challenges, identify root causes, and develop practical solutions.
- Comfortable working in ambiguous, rapidly changing environments with shifting priorities.
- Strong organizational skills and ability to manage multiple customer relationships simultaneously.
- Strategic thinking combined with strong attention to execution and follow-through.
- Curious, adaptable, and willing to learn new processes, tools, and industries.
- Ability to collaborate effectively with cross-functional teams.
Responsibilities
- Manage a portfolio of customer accounts with full ownership of retention, account health, and revenue growth objectives.
- Identify customer risks, develop mitigation strategies, and uncover opportunities for expansion and increased value.
- Create and maintain strategic account plans, including performance forecasts, customer insights, and success initiatives.
- Build trusted relationships with executive stakeholders and key customer contacts across different organizational levels.
- Lead business reviews and strategic conversations to demonstrate value, align on goals, and strengthen partnerships.
- Act as the primary contact for complex customer issues, coordinating resolutions and implementing improvements.
- Partner with Product, Legal, Operations, and Strategy teams to represent customer needs and influence internal improvements.
- Analyze customer metrics and business trends to provide actionable recommendations and improve account outcomes.
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