Customer Success - Team Manager
New
C
CanonicalOpen source software
These opportunities are available in the APAC and AMER regions and are remote positions.Full-TimeManager
Salary not disclosed
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Job Details
- Languages
- English proficiency required; proficiency in Japanese, Korean, Spanish, Portuguese, or French is valued.
- Required Skills
- Data AnalysisTeam managementCustomer SuccessSaaSCross-functional collaboration
Requirements
- Bachelor’s or equivalent degree in Business, Communication, or STEM.
- Proven experience in Customer Success management, ideally within the SaaS or software industries.
- Track record of delivering exceptional Customer Success results.
- Experience growing and developing a Customer Success team.
- Strong analytical skills with a hands-on approach to using data to drive team activities.
- Excellent academic results at school and university.
- Commitment to continuous learning, flexibility, and scientific problem-solving.
- Strong communication and collaboration skills to work across diverse teams.
- Willingness to travel up to 4 times a year for internal team events.
Responsibilities
- Develop and execute strategies to enhance customer engagement, retention, and upsell/cross-sell opportunities.
- Mentor and coach team members, conducting regular performance reviews and goal setting.
- Analyze regional performance metrics and trends to implement process changes and increase efficiency.
- Resolve complex or escalated customer issues requiring specialized intervention.
- Collaborate across Sales, Marketing, Product, and Support teams to align on customer needs and feedback.
- Document processes and team content with high attention to detail.
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