Customer Success Manager
New
J
JobgetherSaaS, Multifamily technology
US, CST, MSTFull-TimeSenior
Salary$80,000–$90,000 plus variable compensation
Apply NowOpens the employer's application page
Job Details
- Experience
- 7+ years
- Required Skills
- Data AnalysisSalesforceCustomer SuccessSaaSSlackAccount Management
Requirements
- 7+ years of experience in customer success, account management, or client-facing roles within multifamily technology and/or SaaS environments.
- Proven experience managing enterprise accounts and achieving retention, renewal, churn reduction, or revenue growth targets.
- Strong executive presence with excellent presentation, communication, and relationship-building skills.
- Demonstrated ability to conduct strategic business reviews and communicate business value to senior stakeholders.
- Revenue-oriented mindset with the ability to identify opportunities for account growth.
- Analytical approach with the ability to use data and insights to guide customer strategies.
- Strong organizational skills with the ability to manage multiple priorities in a fast-moving environment.
- Experience with tools such as Salesforce, Gong, Slack, G-Suite, or similar customer management platforms.
- Bachelor’s degree preferred.
Responsibilities
- Own renewal outcomes and net revenue retention (NRR) across assigned enterprise accounts by monitoring customer health, identifying risks, and implementing proactive retention strategies.
- Identify and support expansion opportunities by partnering with sales teams on upsell and cross-sell initiatives.
- Build trusted relationships with executive stakeholders and lead strategic conversations, including quarterly business reviews focused on business goals, outcomes, and ROI.
- Drive customer adoption through effective onboarding, success planning, product education, and ongoing engagement programs.
- Act as the voice of the customer by sharing feedback, insights, and success stories with product, marketing, and leadership teams.
- Analyze customer data and health indicators to identify trends, improve engagement, and support informed decision-making.
- Collaborate cross-functionally to resolve challenges, improve customer experiences, and strengthen long-term partnerships.
View Full Description & ApplyYou'll be redirected to the employer's site
