Customer Success Manager
New
E
EasyLlamaCompliance Training
The EasyLlama herd is fully remote, with employees distributed across the US. We are currently hiring in the following approved statesFull-TimeMiddle
Salary$75-$85K base / $110-$120K OTE
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Job Details
- Experience
- 4-6 years
- Required Skills
- Stakeholder managementCustomer SuccessSaaSHubSpotAccount ManagementCRM
Requirements
- 4-6 years in Customer Success, Account Management, or another customer-facing role
- Strong written and verbal communication skills
- Proactive mindset with the ability to bring fresh ideas and strategies
- Comfortable managing renewal, upsell, and forecasting processes
- Consultative approach, able to understand customer goals and connect them to product value
- Highly organized with strong attention to detail
- Resourceful and proactive problem-solving ability
- Familiarity with Hubspot (nice to have)
- Experience building CS playbooks, templates, or processes (nice to have)
- Experience working in a SaaS environment (nice to have)
Responsibilities
- Own a portfolio of customer accounts, serving as their primary point of contact throughout the customer lifecycle
- Manage the renewal process end-to-end, forecasting accurately and driving on-time renewals
- Identify and drive upgrade and expansion opportunities within your book of business
- Develop and execute success plans that align customer goals with product adoption
- Drive product adoption through proactive outreach, training, and strategic guidance
- Monitor account health and get ahead of risk before it becomes churn
- Build strong, trusted relationships with key stakeholders and champions at each account
- Partner cross-functionally with Support, Onboarding, and Product to ensure a seamless customer experience
- Maintain clean, accurate data across CRM tools to support forecasting and reporting
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