Customer Success Manager
New
C
CoalitionCyber Insurance
This is an in-office position located in our Provo, UT office or remote if located outside of Utah.Full-TimeMiddle
Salary27.4 - 31.25 USD per hour
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Job Details
- Experience
- 3+ years
- Required Skills
- Communication SkillsMentoringCustomer SuccessCoachingCustomer support
Requirements
- 3+ years of experience in a customer-facing support, service, operations, or customer success role, ideally in a high-volume B2B environment.
- Demonstrated experience coaching or mentoring peers or new hires in a high-volume environment.
- Excellent interactive, written, and verbal communication abilities.
- Strong organizational skills and attention to detail, with comfort working in multiple systems.
- Ability to own and resolve complex customer issues end-to-end with sound judgment.
- Resourceful and enthusiastic mindset suitable for a start-up environment.
- Positive attitude and a drive to help others.
- Strong interest in ramping up quickly on insurance concepts (prior insurance experience is a plus).
Responsibilities
- Ensure prospective and current customers receive assistance from sales, insurance, security, and claims teams.
- Answer inbound questions and requests from customers via online live chat, email, and phone.
- Partner with Team Leads and Operations to identify knowledge gaps, propose training topics, and translate QA themes into practical coaching or documentation.
- Support training and onboarding for new and existing team members.
- Educate customers on Coalition’s products, quoting platforms, and cybersecurity tools.
- Perform administrative insurance functions to support operational growth.
- Collaborate with the team to implement organizational and product changes that mitigate customer pain points.
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