Customer Success Manager, Enterprise
New
S
SchooLinksSaaS
United StatesFull-TimeSenior
Salary$90,000 - $125,000 USD
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ Years Professional Experience
- Required Skills
- Project ManagementSalesforceCustomer SuccessSaaSGoogle Workspace
Requirements
- 5+ Years Professional Experience in a Customer Success position.
- 3+ years experience in implementation and customer success for a SaaS company.
- Experience in ClassLink/Clever, SFTP preferred.
- Experience or ability to work in a remote environment.
- Strong interpersonal skills.
- Project management skills (understand task dependencies/sequence and manage of tasks).
- Positive attitude - you can stay optimistic in high stress situations.
- Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment.
- Ability to close renewal and multi-thread to discover expansion opportunities.
- Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required.
- Ability to Travel 15-30% of the time to customer meetings, trainings, occasional conferences and company offsite events.
Responsibilities
- Meet onboarding, usage, and renewal targets for your portfolio of districts.
- Onboard new districts by leading their project kickoff, data integration, and training sessions.
- Assess usage, engagement, and outcome data to determine health and action needed at each of your districts.
- Build and maintain director and executive level relationships at each of your districts.
- Facilitate renewal process (quote, verbal approval, signature) for your districts.
- Provide well-structured customer feedback to our Product Team, collected during the various customer engagements.
- Continuously define, document problems and challenges faced by our districts.
- Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools.
View Full Description & ApplyYou'll be redirected to the employer's site
