Senior Customer Success Manager, Enterprise - East

New

ChainguardCybersecurity / Software

Flexible & Remote-First CultureFull-TimeSenior

SalaryUp to $160,000 base salary + bonus

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Job Details

5+ years experience in enterprise, customer-facing roles (Customer Success, Professional Services, Technical Account Management, or Sales/Solutions Engineering).
Domain knowledge of one or more: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance, or vulnerability management.
Strategic and proactive mindset with the ability to take full ownership of a customer portfolio.
High level of autonomy in decision-making for customer escalations and issue resolution.
Entrepreneurial mindset with experience building new processes or practices.
Strong emotional intelligence and priority management skills.
Commitment to continuous personal and professional development.
Experience in early-stage startups (strongly preferred).
Passion for technology and cybersecurity (strongly preferred).
Hands-on technical experience with cloud environments (AWS, GCP, Azure), Linux, or security domains (strongly preferred).

Drive business success planning by partnering with customers, pre-sales, and post-sales teams to align on requirements, goals, and challenges.
Act as the voice of the customer within the organization, advocating for customer needs and requirements.
Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues.
Develop hands-on technical knowledge to help customers optimize their use of Chainguard products.
Collaborate with internal teams to ensure customers are educated on product features, best practices, and security principles.
Develop relationships with stakeholders from technicians to CISOs.
Work with sales teams to identify paths to renew and expand customers while minimizing churn risks.

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