Enterprise Customer Success Manager

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Parachute HealthHealthcare Technology

U.S. RemoteFull-TimeSenior

Salary$130,000 - $160,000 Base + Commission

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Job Details

Experience: 5+ years
Required Skills: Stakeholder managementCustomer SuccessSaaSHubSpotAccount ManagementCRM

5+ years of experience in Customer Success, Account Management, or a strategic consulting role.
At least 2 years managing enterprise or complex accounts.
Direct experience working with health systems, DME/HME providers, or home health organizations.
Demonstrated ability to manage and influence senior stakeholders (VP, C-suite) in large, matrixed organizations.
Proven track record of owning renewal and expansion targets in a commercially accountable role.
Experience navigating complex account structures with multiple sites, divisions, or business units.
Excellent executive communication skills, including leading high-stakes QBRs and ROI analysis.
Proficiency with CRM and CS tooling.
Bachelor's degree in Business, Healthcare Administration, or equivalent professional experience.

Own a focused portfolio of enterprise accounts, serving as the primary post-sale point of contact for stakeholders from the C-suite to frontline operations.
Develop and execute multi-year Account Plans that map customer goals to platform capabilities and drive measurable business outcomes.
Navigate complex organizational structures to maintain alignment across all key stakeholders.
Lead Executive Business Reviews (EBRs), presenting ROI data, adoption trends, and strategic recommendations.
Drive product adoption across complex, multi-workflow environments including intake, order management, and billing.
Own renewal cycles and expansion opportunities, with full accountability for gross retention and net revenue retention targets.
Act as the voice of the customer internally, synthesizing feedback for the product roadmap.

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