Principal Customer Success Manager - Pharma
New
H
H1Healthcare Data
US RemoteFull-TimePrincipal
Salary$115,000 to $135,000 per year, based on experience, plus variable commission, based on performance, in addition to stock options.
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementCustomer SuccessAccount Management
Requirements
- 5+ years of experience in Customer Success, Account Management, Consulting, Program Management, or equivalent strategic customer-facing experience.
- Experience within an Enterprise or Strategic B2B SaaS environment.
- Demonstrated experience owning complex, high-ARR accounts with senior stakeholder engagement.
- Strong project management experience across multi-threaded, high-priority initiatives.
- Proven ability to manage renewals, mitigate risk, and identify expansion opportunities.
- Ability to influence without authority and lead cross-functional teams.
- Experience working in or with Life Sciences organizations (strongly preferred).
- Medical Affairs or Clinical experience is a plus.
Responsibilities
- Own large-scale customer programs involving multiple business units, internal teams, System Integrators, and executive stakeholders.
- Lead cross-functional initiatives by establishing governance, driving accountability, managing dependencies, and ensuring execution.
- Serve as the strategic point of contact for complex engagements, aligning priorities to drive measurable business outcomes.
- Build and maintain strong relationships with senior and executive-level stakeholders.
- Lead regular executive business reviews to articulate performance against KPIs, ROI, and strategic impact.
- Provide structured feedback to product, engineering, and leadership teams to inform roadmap and prioritization.
- Proactively identify and mitigate risk to drive improvements in MAUs, NPS, CSAT, retention, and ARR.
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